Our Customer Technical Services (CTS) department addresses your business’s specific needs by offering a global approach based on tailor-made solutions. We develop dedicated reagents and implement optimised facilities that increase process efficiency and reduce operational cost.
Working closely with the Group’s R&D centres and engineering departments that are located around the globe, our Customer Technical Services have developed substantial multidisciplinary expertise. We use this to the benefit of our customers.
Our services cover the widest range of applications and provide advice and audits on site to meet new needs and deal with constraints. Our teams will determine the appropriate Lhoist solution to optimise reagent consumption based on your specific operating conditions and share know-how around lime implementation.
To help you optimise our process, our expertise also covers in-house lab equipment and tools for laboratory analysis, pilot scale and software simulation.
Since all of our customers’ businesses are unique, our technical services professionals provide a portfolio of offerings. Our wide range of services has been specifically designed to allow you to opt for only those you require. We work in partnership with you to identify how to best optimise your use of lime and minerals.
Lhoist has developed specialty equipment to conduct trials on customers’ sites. Ready to use and fitting virtually any application, it can be adapted to meet your individual needs. In the event of the failure of your own installation, for example, Lhoist equipment can be used as a by-pass. To help you save time and cost, we can build the appropriate equipment to suit your requirements or optimise existing machinery. We also offer advice on certified equipment from specialty suppliers.
Our on-site trial equipment covers:
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Bulk storage and dosing of quicklime, hydrated lime and minerals (storage and extraction, dosing, transportation, mixing with other products, injection, anti-clogging devices),
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Milk of lime preparation (starting from hydrated lime or quicklime PORTABATCH, dedicated process developed by Lhoist)
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Ready-to-use milk of lime (storage and agitation, dosing pumps, injection, mixing with other products)
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Measuring equipment (mobile measuring unit, data acquisition and regulation, pH meters, flow meters)
To help you optimise our process, our expertise also covers in-house lab equipment and tools for laboratory analysis, pilot scale and software simulation.